Frequently Asked Questions

Frequently Asked Questions

General Questions

Almosafer Activities, a joint venture between Almosafer and Klook, is the Kingdom’s leading marketplace for Things To Do, enabling local activity providers to showcase their products to both local and global markets. Simultaneously, the platform distributes these products via local and international resellers, whether through:

  • API Integration: For seamless digital distribution.
  • Almosafer Activities Agent Marketplace: For resellers to book activities and services at exclusive corporate rates.

A. For Activity Providers:

  • Zero-Risk Partnership: Registration is completely free with no upfront fees or hidden costs.
  • End-to-End Management System: One dashboard to handle bookings, track performance, and settle earnings.
  • Global Exposure: Put your products in front of 12M+ customers via Almosafer, Klook, and other global distributor networks.
  • Total Control: Full flexibility in managing prices and policies, with complete authority to accept or reject bookings.
  • 24/7 Support: Expert assistance for you and your customers, anytime.

B. For Local & International Resellers:

  • High Margins: Access competitive rates with profit margins reaching up to 80%.
  • Zero-Risk Entry: Registration requires no fees or hidden costs.
  • Global Inventory: Instant access to a huge variety of activities both within Saudi Arabia and globally.
  • Business Growth: Expand your portfolio and grow your business by offering new, ready-to-sell travel products.
  • 24/7 Support: Dedicated assistance available for you and your clients.

A. Activities Providers: Any company offering tourism experiences or services looking to increase bookings and reach global markets via Almosafer and its local and international partners, including:

  • Attraction Management
  • Resorts and Hotel Facilities
  • Tour and Activity Operators
  • Event Operators
  • Tourism Service Providers

B. Local and International Resellers: Any entity looking to book local and international activities at corporate (B2B) rates through a unified platform, including:

  • Destination Management Companies (DMCs).
  • Concierge Services (Hotels and lifestyle management).
  • Travel Agencies (Within or outside the Kingdom).
  • Ticketing apps and websites.
  1. Click on the Contact Us icon on the top bar
  2. Fill in your details in the contact form.
  3. Our team will reach out to request the registration details, including:
    • Contact Person.
    • Official company email.
    • Company phone number.
    • Preferred currency (SAR or USD).

Note: Please ensure all data provided is accurate, as it cannot be modified at a later stage.

Simply click the Forgot Password option on the login page, whether in the Provider Portal or the Agent Marketplace, and follow the instructions sent to your email to reset it.

Yes! From day one, our team provides comprehensive introductory and onboarding sessions to ensure you can navigate the platform with ease and maximize its full potential.

Our support team is available 24/7 at [email protected] to assist you and ensure a smooth experience.

Providers Questions

To register your activity on Almosafer Activities Marketplace, you will need:

  1. Active Saudi Commercial Register (CR).
  2. Tourism License from the Ministry of Tourism.
  3. VAT Registration Certificate.
  4. Official Bank IBAN of the company.

No. Listing your activities and services on Almosafer Activities is completely free, with no hidden charges.

Once your account is created, our team will contact you to collect the necessary details to curate content that ensures a complete customer experience, including: activity descriptions, schedules, pricing, and high-quality photos.
You have full control to update prices, close availability, or change timings directly through the portal. Alternatively, you can provide the updated data to our team, and we will handle the updates for you.
You can monitor all bookings in real-time via your Partner Dashboard. Additionally, you will receive an automated email for every new booking containing the service details and customer information.

Your activities will be showcased across a vast network, including hotel concierges and travel agencies, as well as:

  1. Almosafer: The leading travel brand in the region with over 12 million customers.
  2. Klook: Asia’s leading travel and experiences platform with 70 million+ monthly visitors.
  3. Almosafer Activities B2B Portal: The first specialised Saudi platform for tours and activities, reaching local and global markets.
Payments are settled via monthly bank transfers. Earnings are processed after the service date to account for any modifications or cancellations.
No, activity insurance is not required for suppliers on our platform.

Yes. After registration, you can automate your product management and bookings by integrating your system directly with our platform via API.

To see how your activity appears to customers:

  1. Open the Almosafer application.
  2. Tap the Activities icon.
  3. Search for your activity name or browse the relevant category.
  4. Explore your activity fully from the customer perspective

Resellers Questions

To register as a local reseller on the Almosafer Activities Agent Marketplace, you will need:

  1. Active Saudi Commercial Register (CR).
  2. VAT Registration Certificate.
  3. National Address.
  4. Signed Partnership Agreement.

As for an international reseller, you will need:

  1. Active Commercial Register (CR).
  2. Signed Partnership Agreement.
No, the platform has a global reach and welcomes both local and international resellers.

Almosafer Activities offers a wide range of tourism activities and services within Saudi Arabia and beyond, including:

  1. Activities & Experiences -> Safari trips, diving experiences, hiking adventures, and cycling tours.
  2. Tickets & Seasonal Events -> International races, seasonal festivals, and concerts.
  3. Cultural & Heritage Tours -> Museum entry tickets, tours of archaeological sites, and food tasting experiences.
  4. All-inclusive Travel Packages -> Integrated multi-day programs including transportation, and guided tours.
  5. Travel Services -> Airport transfers, airport lounge access, and VIP meet and assist services (e.g., private car to the aircraft).
Certainly! Through the Almosafer Activities Agent Marketplace, you can easily and efficiently manage all your bookings.
Yes, the platform provides comprehensive insurance for all listed services/activities to ensure your customers' rights are protected.

The platform does not mandate a specific profit margin; however, we provide suggested market rates for each experience. You have full flexibility to set your own profit margin, typically ranging from 3% to 80%.

To explore the platform's features and products in detail, you can contact us to request a Demo Account to view the platform, its products, and its features.

To ensure an exceptional experience, all activity details are clearly displayed on the platform in both Arabic and English. This allows you to easily share and explain the full experience to your customers before booking.
Upon completing the booking, you will be prompted to enter the customer's email address. The booking ticket, containing all activity or service details, will be sent directly to the email address provided.
Contact our 24/7 support team at [email protected]. We'll resolve the issue promptly and ensure your client has a smooth experience.

Payment & Cancellation Questions

The platform offers flexible payment options, including:

  1. Credit Card: Pay instantly for each booking upon completion.
  2. Credit Line: Book services within a pre-approved limit and settle the total balance later.
  3. Advanced Deposit: Top up your wallet in advance, and booking amounts will be deducted from your balance.

Activities and packages are offered as fixed options and are subject to the activity provider's terms and conditions.

If you wish to request a modification or cancellation, please contact our support team at [email protected] and include your booking number. Our team will review your request and provide the available options in accordance with the provider's policy.

Policies vary by the activity provider. The specific terms for each activity are clearly displayed in the "Terms & Conditions" section of the package details and should be reviewed before booking.
If eligible, the refund will be credited directly to your wallet in the Almosafer Activities Agent Marketplace.

Marketing Questions

Our team supports the providers by showcasing high-quality images that best represent their activities on the Almosafer Activities Agent Marketplace and partner platforms.

However, the images and content displayed on these platforms may not be used for personal or corporate purposes without prior approval.

Yes! You can offer discounts to Almosafer's 12M+ customers. Our team also provides pricing guidance and marketing tips to help you maximise your bookings.
Absolutely. As a partner, you benefit from our team's extensive experience with global platforms such as Almosafer and Klook, helping you stay competitive and boost sales.

Yes! You can apply to showcase your activities on Almosafer social media platforms, which have over 1 million followers. To submit a request, please follow these steps:

  1. Click on "Contact Us" at the top of the page.
  2. Select "Marketing" as the inquiry type.
  3. Fill in the required details (Name, Email, Phone Number, and Registered Company Name).
  4. Briefly describe your promotion request in the "Message" field.
  5. Click "Submit", and our team will reach out to discuss the details.

To ensure your activity or service stands out and achieves the best results, please adhere to the following image requirements:

  • Use a professional camera to capture high-quality photos.
  • Take horizontal (landscape) photos to fit the website's templates.
  • Do not use AI software to enlarge photos.
  • Capture at least 4 photos per package.
  • Photos must not contain logos or watermarks.
  • The attire of individuals in the images must comply with public decency regulations.
  • You can upload pictures in RAW, JPG, or PNG format.
  • Photos for each package must be in a dedicated folder named by the activity.