Privacy Policy
Information collection and use
By accessing and utilising our website Almosafer Activities www.almosafer-activities.com , including its mobile site and any potential future smartphone app platforms such as iOS, Android and Windows (collectively referred to as “site”), you are giving your consent to the outlined use of your personal information. However please note this privacy policy does not cover to the websites of our business partners, corporate affiliates or to any other third parties, regardless of whether their websites are linked to our site. We advise you review the respective privacy statements of the other parties to understand their data handling practices when you engage with them.
Almosafer Marketplace’s is a trading name of Almosafer Marketplace’s Travel & Tourism.
This Privacy Notice explains:
- who we are
- how we collect, share and use your personal data
- how you can exercise your privacy rights
Almosafer is the Data Controller responsible for your personal data (referred to as "we", “us” or “our” in this personal data terms).
If you have any questions about
- this personal data terms
- the use of your personal data
- or wish to request to exercise any of your rights please contact us using the following details:
By email: [email protected]
By post: Almosafer Marketplace’s Travel & Tourism, Imam Saud Bin Abdulaziz Bin Mohammed Rd. | Al Taawun Dist. | P.O.Box 52660 Riyadh 12476 | Kingdom of Saudi Arabia
If you have any complaints about the use of your personal data or concerns about the way your personal data is handled and your rights, you may submit a complaint to us directly using the contact details above in these Terms. If you are not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the Saudi Data and AI Authority via the National Data Governance Platform here: https://dgp.sdaia.gov.sa/wps/portal/pdp/services/details/ReportsandComplaints
We collect personal data when you:
complete an online contact form
visit our website
request, purchase and use a service from us
communicate with us (including phone calls, chat, email, web forms, social media)
The types of personal data we collect from you include/are:
Identity Data includes your first name, last name, photos, videos, passport etc.
Contact Data includes your email address, telephone number(s), and home address
Financial Data includes your bank account number, credit card details etc.
- Sensitive Data includes your medical certificate, death certificate etc.
It is important the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data for example change of contact details, etc.
Sometimes we work with carefully selected third parties and we may receive your personal data from them.
The third parties include:
business partners
clients (your employer)
We use your personal data for the following purposes:
We need certain personal data from you to be able to provide services to you.
When necessary, we share your personal data with:
- our holding group
- our service partners (such as airlines, hotels etc.)
- tax and any relevant regulatory authorities
- government authorities (such as for Visa processing)
- prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims
- law enforcement agencies
- third parties where we are required to do so by law
If your personal data is transferred outside the Kingdom of Saudi Arabia, it will be transferred to Almosafer service providers and partners.
Our service providers and partners will keep your personal data and not share it with any third party.
We ensure that suitable protection is maintained at all times by ensuring that appropriate safeguards are in place.
We keep personal data for as long as it is required by us for the
- purposes described above
- to meet our legal or regulatory obligations
- for the exercise and/or defence of any legal claims
We do not engage in any profiling activities with your personal data.
We do not use any automated processes to make decisions about you that produce legal or significant effects concerning you.
Almosafer reserves the rights relating to your personal data, however these rights may be subject to various exceptions and limitations in accordance with the personal data protection system.
You may request to exercise your rights at any time by contacting us. Contact details can be found in the Contact section above in this Terms.
Your rights:
Right to be informed: We are obliged to provide clear and transparent information about our processing activities of your personal data.
Right to Withdraw Consent: You may withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds.
Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why.
Request correction of the personal data: If you believe that we hold inaccurate or incomplete personal data, you have the right to request us to rectify or correct your personal data.
Request erasure of your personal data: You may ask us to delete or remove personal data where there is no good reason for us to continue to process it. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons.
